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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Interpersonal techniquesmay include: | active listeningbeing respectful and non-discriminatory to otherscontrol of tone of voice and body languagedemonstrating flexibility and willingness to negotiateinterpreting non-verbal and verbal messagesmaintaining professionalismproviding and receiving constructive feedbackquestioning to clarify and confirm understandingtwo-way communicationuse of communication appropriate to cultural differencesuse of positive, confident and cooperative language. |
Client enquirymay relate to: | company informationgeneral security informationpricing and estimatesreferralssecurity advicesecurity service provisionsecurity services and system optionsservice timeframes. |
Industry sources may include: | current security industry researchindustry magazines and brochuresindustry publicationsother security companiessecurity equipment and system manufacturerssecurity industry associationssecurity industry codes of conductsecurity regulatory bodies. |
Security equipmentmay include: | audible and visual warning devicesbank pop up screensbatteriesbiometricsboom gatescamerascar alarmscontrol panelsdetection deviceselectric and mechanical fire safety and fire locking systemselectronic readerselectronic recognition controlsgrillsintercomslightinglocks and locking systemsmonitors and control equipmentpower suppliessecurity doors and door controlsturnstileswireless equipment. |
Security systemmay be: | computerisedelectronicmechanicalproceduralspecialised (eg biometric). |
Personal limitationsmay relate to: | being unsure of best method to complete taskcompliance with Occupational Health and Safety (OHS) requirementscurrent competence leveldifficulties in meeting timelinesinability to fulfil own role and responsibilitieslicensing requirementstechnical expertise or knowledge of systems, equipment or installation requirementsunderstanding of assignment instructionsunderstanding of legal requirements. |
Relevant personsmay include: | clientcolleaguessecurity consultantssupervisortechnical security specialists. |
Installation requirementsmay relate to: | cherry pickercommercial and residential alarm systems.drillelectronic equipment (eg screen equipment, video cameras and monitors)ladderscaffoldingspecialist tools or equipmentsub-contract labour. |
Legislative requirementsmay relate to: | applicable commonwealth, state and territory legislation which affects work such as:workplace safetyenvironmental issuesequal employment opportunityindustrial relationsanti-discrimination and diversityAustralian building codes and regulationsAustralian Communications Authority cabling standards Australian standards and quality assurance requirementsaward and enterprise agreementsevidence collectionfreedom of informationlicensing arrangements and certification requirementsprivacy requirementsrelevant industry codes of practice telecommunicationstrade practices. |
Organisational requirementsmay relate to: | access and equity policies, principles and practicesbusiness and performance plansclient service standardscode of conduct, code of ethicscommunication and reporting procedurescomplaint and dispute resolution proceduresemergency and evacuation proceduresemployer and employee rights and responsibilities OHS policies, procedures and programsown role, responsibility and authority personal and professional developmentprivacy and confidentiality of informationquality assurance and continuous improvement processes and standardsresource parameters and proceduresroles, functions and responsibilities of security personnelstorage and disposal of information. |
Communication skillsmay include: | active listeningcomprehensionnote-takingpositive body languagequestioning reading accuratelyspeaking clearlysummarisingwriting. |
Possible problemsmay relate to: | availability, deliverycash flowcrowdsequipment or system faultsinsurance, time penalties, disputeslimited access to assistance and resourcesown skills and knowledgeproblems with security or communication equipmentrestricted site access, building progressrisks and hazardsvehiclesweather and environment conditions. |
Organisational rate schedulesmay relate to: | industry based labour ratesinsuranceorganisational labour ratesstandard equipment costsstandard installation costsstandard materials costsstandard monitoring costsstandard service costsstandard unit costs. |
Resourcesmay include: | equipmentlabourmaterials. |
Documentationmay include: | client detailspricing informationrecords of client and supplier communication including actions takensecurity equipment or system options and costssupplier information. |
Changes or variationsmay relate to: | changes in costdelaysexclusionsinstallationmonitoringrevised or additional servicesrevised or new equipment or system needsservice and product warranty, guarantee, liability and terms and conditionsservice commencement or completion datesterms of trade. |